My new favorite company is Fiskars. A while back I mentioned to my Friday quilting friends that I was frustrated because all of my Fiskars rotary cutters would collapse if I pushed down too hard on them. I could get them to work if I held down the opening button while I cut but the locking mechanism wouldn't hold. One of the gals (hi Joyce) told me to go to the Fiskars site to get the information about getting the cutters replaced. Really? I had three of them and they were all many years old. "Doesn't matter", she said. I was skeptical but I said I would check it out.
Sure enough!!!! I read to email them a picture of my cutters.
The next day I received an email back that they would be replacing my cutters. What!?!
This is what arrived a few days later.
Fiskars is my new favorite company. Great customer service. And I love my new cutters.